Product
The single home
to every AI action.
built by you or by a vendor, and held to the same measure.
01 · Inventory
Every agent, owned and accounted for.
A living register of every AI agent in the institution: built in-house, built on a vendor's model, run by a vendor, or embedded in a SaaS product. Discovery finds the ones nobody declared, and every entry has a named owner.
What it catches
- Agents running in production that nobody registered
- Registered agents that have never emitted a single decision
- Agents with no owner, or an incomplete record
Register. Every agent with its owner, risk, state, coverage and quality, exportable as a signed file for inspection.
What Rho captures
- Name, identifier and class: in-house, on a vendor model, vendor-operated, or AI inside a SaaS product
- Use case and business unit
- Named owner and deputy
- Risk tier and lifecycle state: pilot, live, provisional or retired
- Model, version and hosting region
- Permitted and prohibited actions
- Coverage: decisions emitted against those expected
- How complete the record is, and what is missing
02 · Decisions
Every decision, reopenable years later.
Rho records what each agent saw, decided and did, under whose authority, and what happened next. Any decision can be reconstructed exactly as it was, including decisions that passed through several agents and vendors.
What it catches
- Agents acting outside their authority, such as settlements offered without approval
- The same question getting different answers
- Decisions that cannot be scored, or chains where attribution fails
Decision explorer. Every decision across the estate, filterable by agent, period, breach or an auditor's sample.
What Rho captures
- What the agent saw, with customer identity tokenised inside your network
- What it decided, and the action it took
- The authority it acted under, and whether it stayed within it
- The model and version in use at the time
- Any human review or override
- The outcome, linked once it happens
- Hand-offs between agents and across vendor boundaries
- How complete the record is: full, partial or inferred
03 · Cost and value
What every agent is worth, from your own numbers.
Rho measures each agent on the outcomes that matter to the business, taken from your own systems rather than the vendor's report, and compares it fairly with the team or vendor doing the same work.
What it catches
- An agent that is cheaper per call but worse on outcomes
- Results slipping month on month with no alarm
- Value claims made before the outcomes have matured
Cost and value. Cost per call and per kept promise, against your own collectors on matched accounts.
What Rho captures
- Cost per call and per good outcome
- Outcomes from your own systems, such as promises kept and money recovered
- Matched comparisons with your own team on the same customers
- Outcomes held back until they have had time to mature
- Quality scored against your own rubric, with the judge checked against your reviewers
- Spend against budget
04 · Vendors
Every vendor held to one measure.
Every vendor's agents are measured on your customers, on the same terms as your own, and set against what the vendor claims and what the contract says.
What it catches
- A vendor claiming 94% that measures 71% on your customers
- A vendor changing its model without telling you
- Vendors that supply no evidence at all
- A single model outage that would stop a large share of your high-risk agents
Scorecard. One vendor on one page: coverage, claim against measurement, quality, conformance and unnotified changes.
What Rho captures
- The outsourcing register and each arrangement's classification
- Contract clauses present, and the gaps
- What the vendor claims against what Rho measures
- Observed coverage and availability
- Model changes, notified and unnotified
- Renewal dates and outstanding disclosures
- Concentration by vendor and by underlying model
05 · Human oversight
Oversight you can prove, not just claim.
Rho shows how each agent is overseen, who reviewed and overrode its decisions, and whether that review actually made outcomes better.
What it catches
- Reviewers approving everything without checking
- Overrides that made the outcome worse
- Reviewers whose training has lapsed
- Agents attempting actions they are not permitted to take
Oversight. An agent's oversight mode, the thresholds that trigger a change, and the approval waiting on its owner.
What Rho captures
- Each agent's oversight mode, from human-in-the-loop to recommend-only
- Who reviewed, approved or overrode each decision
- Whether overrides improved or worsened the outcome
- Reviewer competency and training currency
- The authority model: permitted and prohibited actions, and approval gates
- Proposed changes to oversight, with signed approvals
06 · Drift
Know the moment anything changes.
Rho watches every agent for change: in quality, in behaviour, in the model underneath and in the judge that scores it, and raises incidents with the clocks your regulators set.
What it catches
- Quality falling after a vendor's unnotified model change
- Degradation that an estate-wide average hides
- A scoring judge that has stopped agreeing with your reviewers
- Incidents found by Rho before the vendor told you
Drift. Which agents are drifting, which are degrading silently, and what changed when they did.
What Rho captures
- Quality against each agent's own baseline, by segment
- Silent degradation hidden inside averages
- Nightly stability probes on fixed case sets
- The scoring judge, checked against your human reviewers
- Model and version changes
- Incidents, time to detection and regulatory clocks
How it works
Four steps. No forms.
The evidence is a by-product of the monitoring. Nobody has to assemble it.
01
Connect
Rho connects to your AI agents and to the core systems that record what really happened.
02
Record
Every agent action is captured as it happens, with customer identity removed.
03
Measure
Each action is checked against real outcomes, your policies and your other vendors.
04
Prove
Reports, board packs and regulator evidence are produced for you. Signed and reproducible.